FAQ

  • Home
  • Frequently Asked Questions

Member FAQ

How do I log in to my greekbill account?

From the greekbill homepage or from the login page, enter your username and password. Your username is your email address that was provided by your chapter. Passwords are case sensitive and an introduction email will be sent to your email address. Once you sign in to your greekbill account, you will be prompted to ...
Read more

I forgot my greekbill username. How do I find out what it is?

You can ask a chapter officer what email you have on your account, or you can call our office at 800-457-3816 or email us at support@greekbill.com and we can assist you.
Read more

I forgot my greekbill password, what do I do?

You can reset your password from the login Page. You will enter your username and your last name, and an email with a reset password link will be sent to your email address. You must enter the email address we have on file as the username. Your password will be sent to this email.
Read more

How do I update my information?

To update your username, password, contact information, or other account information, log into your account and click on the Settings Tab on the left side of the Dashboard Page. Make sure to save any changes before leaving the page.
Read more

Do I need to log into my account to make a payment?

You can make a payment by phone at 800-457-3816 or by sending a check to PO Box 51888 Los Angeles, CA 90051-6188. Make checks payable to greekbill, Inc. and include your member account number on the check and send it with enough time for it to be received by the due date. Online payments can ...
Read more

How often will I receive an invoice?

It depends on your chapter’s billing cycle; some chapters invoice monthly, while others invoice once per quarter, semester, or year. Any unpaid balance may be invoiced again to remind you of a past due balance. Delinquent balances are liable to be sent to collections if they remain unpaid at the chapter’s discretion.
Read more

I am no longer a member of the chapter. How do I stop receiving invoices?

If you continue to receive invoices after you have left the chapter, it is because the chapter still shows that you have a balance due. If you believe this is a mistake, you can contact an officer from the chapter or contact us about the necessary steps to close your account.
Read more

Service FAQ

What is greekbill and how long have you been in business?

Greekbill is a secure web-based billing service catering exclusively to the Greek Community since 1996. Through the use of our billing and collection portals along with our customer service, greekbill has reached an overall collection rate of 98.2% for the chapters we service.
Read more

What makes greekbill different from the rest?

Greekbill offers competitively priced services with cutting edge features. Our goal is to offer the most advanced and useful technology available. Greekbill was featured in the Wall Street Journal as “an effective option Fraternities and Sororities have utilized to solve their accounts receivable problems.” For an additional list of services that set us apart ...
Read more

What are the benefits of being internet based?

Greekbill is completely internet based which allows you to check your account anytime and anywhere by simply logging in through the website. Each of your members will be able to access their account and make payments 24 hours a day, 7 days a week. In addition, your chapter’s treasurer and/or executive board will be ...
Read more

With such a high turnover rate in members, is it easy to use the system?

The greekbill system was created with a high turnover rate in mind. Our user-friendly site allows treasurers to make the necessary adjustments online or with the help of their assigned greekbill chapter representative. The system works in real-time, so you can always view up-to-date information on every member’s status and balance due. This allows ...
Read more

Does greekbill work better for a particular size of chapter?

Greekbill caters to chapters of all sizes by offering our Full Service and Lite Service options. Greekbill was founded on our Full Service approach to the billing and collection process. Our philosophy has been to listen to our customers, innovate on their behalf and deliver the solutions they demand. With this in mind our ...
Read more

Account Setup FAQ

How do we set up our chapter?

To set up your chapter please call our sales department at 800.457.3816 ext. 709 or or contact us by filling out the form here. We look forward to speaking with you!
Read more

What are the costs associated with using greekbill?

The cost of using greekbill depends on the service you choose. Contact us to request a rate quote.
Read more

What should I expect during the implementation process?

The implementation process consists mainly of gathering member information and working with your chapter representative to set up a customized billing schedule. It is a simple step-by-step process that the chapter treasurer is led through with his/her assigned chapter representative.
Read more

What information will you need to start our account?

Once your chapter has decided to use greekbill your chapter representative will contact you and let you know specifically what is needed from your chapter. However, the basics include a signed contract, the names of all active and inactive members, as well as their billing addresses, phone numbers, email addresses, and balances (both past ...
Read more

Is there someone that can train me to use the system?

Each chapter will be assigned a chapter representative who will walk you through an initial training and also provide you with a video training of the system. In addition, the chapter representative will train all incoming treasurers and is available to answer any and all questions regarding the account.
Read more

Who do I contact if I am still interested in learning more about greekbill?

You can call us Monday through Friday, 8:30am to 5:00pm PST at 800.457.3816 ext 709 or contact us by filling out the form here.
Read more

Billing/Payment FAQ

How quickly can bills go out after setup?

The turnaround time is typically 48-72 hours after we have received all necessary information and set the billing cycle and due dates.
Read more

Do you offer real-time reporting?

From the chapter portal, the account administrators designated by the treasurer can view complete financial status 24 hours a day, 7 days a week. These reports can be downloaded into a variety of formats to be used in Excel, QuickBooks, or attached in an email.
Read more

Can our chapter bill monthly or once a term?

Your chapter will get up to 12 bills per year in either service. The Full Service provides both paper and electronic billing while our Lite Service is electronic only. Members have the ability to set a preference for their bill type.
Read more

How do we receive our money?

Greekbill direct deposits funds collected into the chapter’s bank account weekly. These deposits allow chapters to have complete control of their funds and keep an organized record of when they received deposits from greekbill.
Read more

What happens if someone is billed incorrectly?

Account adjustments are made online by the treasurer or by calling/emailing your chapter representative. All accounts can be easily adjusted at any time.
Read more

Do you have an assigned chapter representative, or do I just call into the office and assume anyone can assist me?

Every chapter representative in the office is trained on the system and can answer most questions; however you will be assigned your own chapter representative for more specific issues. The benefit of having an individual chapter representative is that he or she will know all the details on your account allowing for better customer ...
Read more

How do members make payments?

Members can choose from a variety of payment methods, including Credit Card, Electronic Check (Automatic Draft from a checking account), Check, and Money Order. Debit cards can also be used as long as they have a Visa or MasterCard logo on them. Credit Card and Electronic Check payments can be made online 24 hours ...
Read more

Do you offer collection services?

Greekbill offers an extensive collection service. Fees vary depending on which service your chapter is using. In order to take members to collections, it is always best to have their most updated contact information available.
Read more

Are you a licensed vendor of my organization?

We are a licensed vendor with over 40 National organizations nationwide. To see if we are licensed with your organization, please visit GreekLicensing.com and select your organization.
Read more

Ready to Learn More? Contact Us for a Demo.

Request a Demo