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"GreekBill is a service my chapter finds priceless. They make it so much easier on the treasurer and the chapter as a whole in collecting dues. We have found the staff to be amazing as they always respond instantly whenever there is a question."

Jared Frank, Treasurer
Kappa Sigma

    This frequently asked questions page is for members of GreekBill or parents of members. If you are     interested in learning more about our services, please visit our Services FAQ page.

    A more specific FAQ is available once you log into your account and click FAQ in the top right corner of the page.

  1. How do I log into my account?
  2. I forgot my username. How do I find out what it is?
  3. I forgot my password. What do I do?
  4. Do I need to log into my account to make a payment?
  5. How do I update my information?
  6. I am no longer a member of the chapter, how do I stop receiving invoices?
  7. How often will I receive an invoice?
  8. Does GreekBill keep my payment information on file?

    If you have a question that is not answered here, please give us a call at 800-457-3816
    or email us at ContactGreekBill@GreekBill.com so we can assist you. Our
    business hours are Monday through Friday, 7am to 5pm Pacific Standard Time.

    1. How do I log into my account?

    From the GreekBill Homepage or from the Login Page, enter your username and password. Your username     is your email address that was provided by your chapter. Passwords are case sensitive. The first time you log     in to your account, you will use your GreekBill member number as your temporary password and you will be     prompted to create a new password.

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    2. I forgot my username. How do I find out what it is?

    You can ask a chapter officer what email you have on your account, or you can call our offices at
    800-457-3816 or email us at ContactGreekBill@GreekBill.com and we can assist you.

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    3. I forgot my password. What do I do?

    You can reset your password from the Login Page. You will enter your username and your last name, and a     new randomly generated password will be emailed to you. You must enter the email address we have on file     as the username. Your password will be sent to this email.

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    4. Do I need to log into my account to make a payment?

    You can also pay by phone at 800-457-3816 or by sending a check to PO Box 51888 Los Angeles, CA     90051-6188. Make checks payable to GreekBill, Inc. and include your member account number on the check     and send it with enough time for it to be received by the due date. Online payments can only be made by     logging into your account.

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    5. How do I update my information?

    To update your username, password, contact information, or other account information, log in to your account     and click My Info in the title bar. Make sure to save any changes before leaving the page.

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    6. I am no longer a member of the chapter, how do I stop receiving invoices?

    If you continue to receive invoices after you have left the chapter, it is because the chapter still shows that you     have a balance due. If you believe this is in error, you can contact an officer from the chapter or contact us     about the necessary steps to close your account.

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    7. How often will I receive an invoice?

    It depends on your chapter’s billing cycle; some chapters invoice monthly, while others invoice once per     quarter, semester, or year. Any unpaid balance may be invoiced again to remind you of a past due balance.     Delinquent balances are liable to be sent to collections if they remain unpaid.

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    8. Does GreekBill keep my payment information on file?

    GreekBill only stores payment information when you set up automatic payments. We will not keep your     payment information on your account without your authorization.

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